We ship worldwide from our London studio. Orders are typically processed within 2–3 business days, excluding holidays.
Shipping Times (After Dispatch):
UK: 2–5 business days
Europe: 5–10 business days
International: 7–14 business days
You’ll receive a confirmation email with tracking details once your order has been shipped. Please note that customs fees or local taxes may apply depending on your region — these are the responsibility of the customer.
Delivery Notes:
Each kimono is made or finished with care. Occasionally, handmade items may take a bit longer to dispatch — but it’s always worth the wait.
We hope you love your RAÏ KIMONO. But if for any reason you’re not completely satisfied, you may request a return or exchange within 14 days of receiving your item.
Eligibility:
Item must be unworn, unwashed, and in original condition
Must be returned with tags and original packaging
How to return:
Email us at contact@raikimonos.com with your order number and reason for return.
We’ll provide return instructions and address.
Once we receive and inspect your return, your refund (or exchange) will be processed.
Note: Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Most orders ship within 2–3 business days. Delivery time depends on your location. You’ll receive a tracking link when your order is on its way.
Contact us at contact@raikimonos.com within 14 days. We’ll guide you through the return or exchange process.
As soon as your item ships, we’ll email you a tracking number so you can follow its journey to you.
We accept all major credit/debit cards, Apple Pay, Google Pay, and PayPal.
All RAÏ KIMONOS are designed and handcrafted or finished in London. We collaborate with artisan partners globally for materials and traditional techniques.
Each kimono varies. We use a mix of silk, cotton, velvet, and recycled fabrics — always selected with care, texture, and longevity in mind.
